Cisco unveils revamped Webex practical experience, such as sound cancellation, AI-run gesture recognition

Frances Lawson

Cisco announced a bevy of new features in just its Webex portfolio on Tuesday, as the organization ramps up its endeavours to compete with rival collaboration players this sort of as Zoom, Slack, Google Meet up with and Microsoft Teams. The updates, launched as component of Cisco’s WebexOne virtual party, […]


Cisco announced a bevy of new features in just its Webex portfolio on Tuesday, as the organization ramps up its endeavours to compete with rival collaboration players this sort of as Zoom, Slack, Google Meet up with and Microsoft Teams.

The updates, launched as component of Cisco’s WebexOne virtual party, appear as Webex and other video conferencing and cloud collaboration tools experience large spikes in utilization due to the quantity of workers being successful remotely by means of the COVID-19 pandemic. 

The new function updates — which are designed to placement Webex as a key platform for the future of work — incorporate new capabilities for its meetings, contacting, messaging, and call heart providers, as nicely as new products. All explained to, Cisco debuted much more than 50 product or service updates aimed at supplying seamless collaboration and intelligent hybrid perform encounters.

At the center of the updates is what Cisco suggests is an all new Webex practical experience. Accessible currently, the new Webex combines calling, meetings and messaging into a person app by way of Webex Groups. 

New capabilities on the meetings side contain automated sound cancellation, searchable transcriptions and closed captioning, and improved video layouts that enable buyers highlight specific speakers on their own screen. There’s also a new huddle tool that lets users contact particular crew associates into a impromptu conference with a single simply click, with out the need to program or send out calendar invites.

In messaging, Cisco is adding new AI to Webex that will help the application to study what jobs, spaces and men and women are most critical to just about every consumer, and then elevate them so they’re much easier to find. The app will also contain new Webex message pinning and the means to instantly ship recorded meetings to specified groups and folks. 

Inside of Webex contacting, Cisco is adding new simply call routing functions this kind of as video clip on maintain and interactive voice response. Cisco states it has also designed it less complicated to escalate voice calls to video clip conferences, and added new contacting ideas for buyers. 

The business is also bolstering the analytics capabilities inside of Webex with a new suite of functions driven by the Webex Graph, such as personalised insights and actionable suggestions to persons, teams and corporations.

On the get in touch with middle aspect, Cisco claimed it has expanded the system to assist corporations of all measurements, this means the procedure will be in a position to field consumer service requests to thousands of virtual brokers. In the meantime, Cisco is applying a new microservices architecture to empower much more customization, and incorporating textual content and social channels into the speak to center fray. Cisco is also introducing new AI-powered voice and chat bots and integrating Webex Practical experience Administration with Webex Make contact with Heart.

Cisco also teased some new capabilities that are set to debut in fiscal 2021, these kinds of as AI-run in-conference gestures, which will permit end users to connect with other individuals on a call by supplying a thumbs-up, for instance. The AI in Webex will recognize physical gestures and translate the movement into an emoji on the display screen that other participants can see. Cisco claims this attribute is an business to start with.

“Gesture recognition is heading to be recreation transforming in so quite a few ways for the reason that men and women will never have to learn how to do a little something new,” reported Jeetu Patel, the SVP and GM of Cisco’s security and applications company. “They can just do what they normally do and have it present up as a reaction.”

Webex will also acquire actual-time translation abilities in February, the corporation stated. Transcription will be out there in 10 languages, which include English, Spanish, French, German, Mandarin, Portuguese, Arabic, Russian, Dutch, and Japanese. 

“A whole lot of these abilities and capabilities, none of our opponents have,” Patel stated.

Cisco is also doubling down on its companion ecosystem, announcing a new Application Hub that will make integrations with third-get together providers far more seamless. With Application Hub, meeting contributors can find and use integrations with expert services these as Box, Dropbox, Salesforce, ServiceNow and Office from Facebook, amongst other individuals. 

“Our vision with developing a sturdy open up ecosystem-primarily based technique for associates is to make positive that no matter of the application a person is making use of, they can operate seamlessly with Webex,” Patel said. 

In terms of products, Cisco unveiled the new Webex Desk Digital camera, Webex Desk Hub and Webex Desk. The new hardware is meant to support organizations rethink place of work areas and the approaches people get the job done, the company said.

“Clients are telling us that they are rethinking their business office spaces — several are shifting towards hybrid perform with additional men and women performing at residence and much more hotdesks in the workplace,” mentioned Patel. “So we are fired up to be introducing two new units, Webex Desk Digital camera and Webex Desk, that can be made use of at dwelling or in the business office as properly as a model new gadget called the Webex Desk Hub — a very first for the market — that lets customized doing the job in a shared area.”  

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